ABSTRACT
Meeting customers' requirements and needs is con-sidered a cornerstone of the success of any type of business, regardless of its size. Therefore, engineering the products and services provided by those organizations should be made based on a clear understanding of such requirements. This in turn would increase their market penetration, competitiveness, and of course their profitability. Nowadays, with the emergence of COVID-19 pandemic, a big shift in the people's behavior towards using various electronic means, has been witnessed. Consequently, this had forced the business models to be shifted as well to cope with such changes in the behavior. In this research, we focused on exploring the main drivers of people's willingness to adopt mobile commerce services during times of pandemic. The research was conducted based on feedback collected from users of mobile commerce services in Jordan. The results showed that performance expectancy, personal innovativeness, and habit, had a positively significant impact on Jordanian customers' behavioral intention to adopt such services during the COVID-19 pandemic. © 2022 IEEE.
ABSTRACT
Food industry has a significant impact on human life. However, this industry has faced many challenges in Jordan in the last decade. These challenges might be globally or locally and effecting its supply chain. Nowadays, the term e-food retailing services have become viral. These services can organize the procedure of the food sector and its supply chain. Also, it will save time and effort for consumers and provides privacy, security, reliability, and service availability. In the study, we investigated the factors that might encourage or concern people to use e-food retailing services instead of traditional food retailing services to help the conventional food retailing service operator pay attention to these factors when transferring to online service. Therefore, we developed a survey to discover these factors. Based on 78 responses, we found that delivery time and cost, food quality, food freshness, service availability, and reliability are the top factors that concern people using e-food retailing services. However, adding some to the e-food applications such as quickly reordering their previous orders, easily reviewing their previous invoices, getting a competitive price, providing special offers, providing loyalty points, privacy, security, friendliness of the user interface, and quickly finding information about the food, can encourage people to use e-food retailing applications. In addition, most participants emphasized that COVID-19 encouraged them to use e-food retailing services. © 2022 IEEE.
ABSTRACT
The quality of the provided services is vital to the existence and to the profitability of any organization, regardless its business type or size. In general, providing and maintaining high levels of quality would increase the organizations' ability to meet, and sometimes to exceed, the customers' needs and requirements, and hence obtaining their satisfaction. This in turn would boost the reputation, revenue, and sales. Currently, at the times of COVID-19 crisis, a significant surge in the usage of different electronic means has been witnessed. One of the industries, which its customers' has shifted to utilizing e-channels, is the banking sector. Therefore, it became challenging for all banks across the world to keep a pace with the rapid technological development and to deliver banking services through various digital channels, while at the same time ensuring the delivery of high quality services. In this research, we examined the quality of the e-banking services during the pandemic and how it affected customers' satisfaction. The study was performed and carried out based on the feedback got from Jordanian banks' customers. The results showed that reliability, efficiency, security, privacy, website/app design, and usability of the provided e-banking services, have a significantly positive influence on the overall customers' satisfaction. © 2022 IEEE.
ABSTRACT
Project management is vital to the success of enterprises and organizations, regardless of their business size and no matter the context of a project. Therefore, it is crucial to ensure the effectiveness of this process at all times. However, this is very challenging due to the ever-developing nature of this field. Currently, and during the time of the COVID-19 crisis, a sudden shift to remote working has been enforced by many organizations all over the world. This new situation has raised concerns over the ability of organizations to operate at least at the same levels seen before the pandemic. Moreover, this unprecedented transition in working patterns has increased the levels of uncertainty in different areas, one out of which is communication. Where miscommunication or failure to communicate is considered as one of the greatest threats to a project's success. For this reason, in this research, we studied the impact of remote working on communication effectiveness and explored its impact as well on the project management process. The study was based on the feedback got from project stakeholders working in various sectors in Jordan and who were part of running projects during the pandemic. The results show that communication effectiveness was negatively impacted amid the crisis, which in turn affected some determinants of project success.
ABSTRACT
The world has responded to the COVID-19 pandemic by obtaining minimal knowledge and using it to confront several nncertainties. Their capacity to be agile and innovative has been stressed, especially with the timing of policy measures, the degree of decentralization, the balance between flexibility and stability. The agile project management approach was commonly used to resolve the risks, where it illustrates individuals and collaboration ability that simplifies the production phase. This paper presents the results of a study that mainly focused on investigating the success factors of agile projects in Jordan during the COVID-19 pandemic. This was achieved by conducting a questionnaire distributed to employees and managers in several Jordanian companies. The results show that team capability and motivation are the most important success factors for many firms. However, most of the firms agreed that activate a reward system is not an important factor during extraordinary times for agile projects.
ABSTRACT
The main purpose of this analysis was to explore the acceptance of online assessment on the part of students of Princess Sumaya University for Technology (PSUT) in Jordan during the spread of the COVID-19 pandemic. The researchers used a descriptive approach. A questionnaire with 22 items was distributed to a sample of 862 students from a total population of 3446 students of PSUT. SPSS was used to analyze the data. The findings revealed that undergraduate students demonstrated a high degree of acceptance of the implementation of online assessment during the spread of the COVID-19 pandemic. Moreover, the findings also revealed that the degree of acceptance of online assessment varied according to the college variable (in favor of the School of Computing Sciences), and according to computer skills (in favor of students with Moderate computer skills). Finally, there was no statistical significance according to gender variable. The study recommends further studies into the implementation of an online assessments system in higher education institutions. © 2022 NSP Natural Sciences Publishing Cor.
ABSTRACT
In developed and emerging countries, the idea of E-wallets are rapidly being implemented to increase the size and efficiency of an online transaction. Especially, after Corona Virus Disease in 2019 (COVID-19) government officials take steps to facilitate non-contact payments after World Health Organisation has urged consumers to conduct contact-less transactions, payment transfers, under physical distancing policies. This study aims to determine the impact of selected factors on intention to use E-wallet in Jordan during the Covid-19 pandemic. The four selected factors for the study are performance expectancy, perceived usefulness, perceived security, and perceived ease of use. We used an online questionnaire to gather data from Jordanian individuals and evaluated the relationships between those variables using the correlation method. Based on the results, all four variables have a clear connection with intentions to use E-Wallets and Jordanians want to use e-wallets during a pandemic, but they have some security concerns. © 2021 IEEE.
ABSTRACT
As a result of the COVID-19 pandemic and the global lock-down to ensure the social distancing, the education sector was one of the affected sectors if not the most affected one, so most of the educational institutions started distance education to keep up with their academic calendars and try to limit the losses as much as they can until the writing of this research it is not certainly known if this situation could last for more one or two semesters, and the end of this pandemic is not clear yet, according to the World Health Organization (WHO) recommendations it became a necessity to learn how to accept and coexist with this situation especially in sectors like education which has high risk of the virus spreading if the return to normal in-class education was done before the end of this pandemic.Owing to these facts the quality of distance education was investigated in this research using the SERVQUAL model, by examining the students' satisfaction and the service quality of reliability, assurance, responsiveness, empathy, and tangibles to find the correlation and gaps between perceived and expected service, which can help in improving the distance education, which may continue for more semesters or be integrated within the traditional in-class education. © 2021 IEEE.